FAQ 2018-07-11T21:04:52+00:00

An initial payment of $200.00 is required to secure your booking. The initial payment you make to secure your event is non-refundable and reflects the work we put into events prior to attending, and the bookings we will have missed be securing your date for you.

All cancellations must be made by contacting us via email at contact@photomaniachicago.com. Once your event has been canceled, your event date will immediately be available for other clients to book and you’ll receive an email confirmation releasing you from further obligation to the agreement and releasing us from providing services to you for that day.

In the event that the purchaser/client notifies Photo-Mania more than forty-five (45) days of the Performance Date that the equipment and/or services will not be required by the purchaser, the purchaser shall be relieved of any responsibility to make the final payment. In the event, however, the Purchaser fails to notify Photo-Mania that its equipment and/or services will not be required within forty-five (45) days of the performance date, Purchaser shall remain responsible for the final balance of the agreement.

The final balance is due upon arrival of our personnel at the performance site. Payments made on the day of must be in the form of cash, certified check or postal money order or company check from the company listed as the purchaser.

Still have a question? You can reach us at  630-904-9000 or contact@photomaniachicago.com.

It is your responsibility to ensure you have provided the venues correct contact information, address, name, and zip code for our attendants to find you. We also require that the venue allows reasonable access for loading, and suitable parking once the booth and equipment have been unloaded. If parking for loading is restricted you will be liable for any fines that occur as a result and or time used seeking a suitable location. We cannot be held responsible for any errors or delays resulting from incorrect or missing address details. Venue policies supersede any contracted services made by the purchaser. Photo-Mania requires the venue/client to provide one (1), (15) amp uninterrupted electrical circuit within 25 feet of equipment set up location, 10ft x 10ft work area for the photo booth equipment. Our photo booth systems can only be operated in temperatures between 50 and 85 degrees Fahrenheit.

Still have a question? You can reach us at  630-904-9000 or contact@photomaniachicago.com.

Photo Mania cannot be held responsible for any circumstances that may prevent us from attending your event; these may include but are not limited to, severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfill your hire due to events beyond our control, we will contact you or the venue as soon as possible. In these instances, our liability will be limited to the refunding all of monies paid.

Still have a question? You can reach us at  630-904-9000 or contact@photomaniachicago.com.

We will arrive to set up approximately 90 minutes before the hire period is due to commence. If you require the booth to be set up earlier an idle time charge applies.

It is your responsibility to ensure that the venue has agreed for us to be in attendance at their venue and at the agreed time. This also includes ensuring that there is access to enter the venue. If there is insufficient space for us to set up you will still be charged the full hire amount.

It is your responsibility to inform us of any circumstances that may make setting up take longer, these may include but are not exhaustive to; going upstairs, a long distance from unloading area to set-up area, restricted access. If we are not aware of these and the set-up takes longer than normal your hire period may be intruded into.

Still have a question? You can reach us at  630-904-9000 or contact@photomaniachicago.com.

The hire period will be for a set period as stated in the agreement and as agreed by both parties before. In addition, this will cover the 60 – 90 minute setup time and 45-minute pack down (strike) time.

Use will commence at the agreed time and finish at the agreed time in the booking form unless due to technical difficulties on our behalf when we provide the service for the set period once rectified.

If your event simply starts late or runs late, our period of hire will still be for the agreed period and times unless we agree to provide additional hours as per our additions.

Still have a question? You can reach us at  630-904-9000 or contact@photomaniachicago.com.

1. Loss of or damage to property belonging to or traveling with the members of any group. For example watches, jewelry, cameras or clothing.

2. Personal injury or death of any participants however caused unless by proven negligence of Photo Mania.

Photo Mania will not tolerate any abuse or threatening behavior to our employees. If this occurs Photo Mania retains the right to terminate the hire, with no refund payable for hire time that has been cut short. We are providing a service to you, our staff should be treated with the respect they deserve.

Photo Mania also retains the right to terminate a hire if they feel that any equipment or property belonging to Photo Mania is in danger of being damaged or has been damaged due to unruly behavior from you or other attendees. We also reserve the right to refuse guests to participate in the activities if we feel they are too unruly.

In any instances where we feel there is a need to terminate the hire we will attempt to speak with you or the hosting venue first, if possible to try to resolve the matter before termination.

You will be fully responsible for any damages caused by you or any other attendees at the event to the booth or booth equipment howsoever caused, with the sole exclusion of Photo Mania staff.

In the event of any damages caused by those present to property or equipment in use by Photo Mania, you will be charged the full replacement cost and are liable to cost involved in the termination of future events due to sourcing replacements.

Still have a question? You can reach us at  630-904-9000 or contact@photomaniachicago.com.

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You can also reach us at 630-904-9000, text 630-854-9815 or contact@photomaniachicago.com.